After-Sales Service
1. Should the buyer encounter difficulties during installation, the seller will provide online technical guidance or video instructions.
2. The buyer must inspect the product upon receipt. If any defects or discrepancies with the order requirements are discovered, the buyer must notify the seller in writing within 10 days of receipt, providing detailed information and relevant supporting evidence (such as photographs). Failure to notify the seller within this timeframe will be deemed as acceptance that the product complies with the order requirements.
3. Following verification of the drawings, if the product is confirmed to be defective or non-compliant with the order requirements, the buyer may request after-sales service. The buyer must provide photographs or videos as proof; upon verification of the issue, the seller will arrange for replacement parts and necessary after-sales support. Please note that as this is a custom-made product, returns are not accepted.
